Help Centre


When is payment taken for an order?
Payment is taken at the point the order is placed online, should there be any issues with payment our team will contact you.
Where will my order be dispatched from?
We dispatch most of our goods from our central warehouse located in Buxton, Derbyshire. However to increase speed of delivery some products may be delivered directly from the manufacturer's own distribution centres. All goods are delivered via a reputable...
Can I cancel my order?
Should you wish to cancel an order which has not been dispatched please email with the subject ‘cancel order’, please include your order information in the email to cancel. If you order has been dispatched before the email...
What payment methods do you accept?
We accept all major credit and debit cards, included but not limited to Visa, MasterCard and American Express. Payment can also be made by Paypal via the website. We can also accept bacs bank transfer should you wish, simply email webteam@worldofbbqs...
Do you price match?
We tend to offer the very best pricing online on each product we sell, should you wish for us to look into a price match please email all the information of the price match to who will be able to look into this for you.
How secure if my information when I place an order?
Information security is a top priority at World of BBQ's, our triple protection process guards your details when you order online with us. World of BBQ's fully comply with the data protection act and we use a reputable card payment solution Sagepay or...
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When will I receive my refund?
Refunds will only be processed once goods have been received back and have been inspected. Once processed, refunds usually appear back within your account within 3-5 days of the refund being processed. Orders originally placed online will receive a credit...
I have received the wrong item, it's not what I ordered what should I do?
We are sorry to hear you have an issue with a product delivered, please email with your order information and information on the item received and the item ordered. Any supporting images can be attached to the email to help ...
My order has arrived damaged, what should I do?
We are sorry to hear your item has not arrived in the expected condition, please email with your order information, a description of the damage and also images of the damage where possible to allow us to rectify the issue quickly...
I no longer want my goods, can I return my order?
Orders can be returned in an unused resalable condition, please see our returns page for more information.
Can my delivery be left safe without a signature?
All items are sent out on a signed for delivery service, should you wish for your order to left safe please email with your order information stating where you would like the order leaving and confirming you take full responsibility...
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Where do you deliver to?
We currently offer delivery throughout the UK mainland. Some areas may incur additional delivery charges, any charges will be calculated at the check out. Unfortunately at this time we are unable to offer delivery to Ireland, any of the offshore ...
It’s 4pm, if I order a next day delivery will it come tomorrow?
Our cutoff for next day delivery is currently 3pm, orders placed after this time will not be processed for dispatch until the next working day.
Does everything on the website have next day delivery available?
No, unfortunately some items need to be ordered from a central warehouse or come direct to you from the central warehouse. We can only offer next day delivery on items showing as ‘IN STOCK’. If next day delivery is available on your order this will be...
How long does delivery take?
Each item on the website has a delivery time listed within the product information, dispatch time is also listed within the checkout. As each item is different you would need to refer to these pages to quote a delivery time. If any further delays are...
Will all my items be delivered at once?
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
Do you deliver on weekends?
We can deliver items showing as ‘IN STOCK’ on a Saturday should you wish, this option is at an additional premium. If Saturday delivery is available on your order this will be offered and quoted for within the checkout.
I will not be home for the delivery, what will happen?
For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery. For pallet deliveries the courier service will only attempt delivery once, the standard delivery...
I need my pallet delivery putting around the back of the house, will the driver will do this for me?
Unfortunately drivers are not insured for their vehicle or equipment to enter privately owned property. With this in mind pallet deliveries are officially a ‘kerbside delivery’ regardless of the equipment available to the driver for unloading. With this...
Do you part ship products on orders?
If you order several items together and one is out of stock this will delay the whole order being dispatched, this will automatically default to the longest lead time product on the order. We do not part ship orders as standard, if you wished for us ...
Can I track my order?
At the point that your parcel is dispatched from our warehouse you will receive an e-mail confirmation giving you full tracking information and a link to the courier partner’s website - please double check your junk box as sometimes emails can land here...
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Buxton Showroom
Can I visit your showroom to view a product?
Yes our Buxton showroom is open Monday – Friday 9am-5pm and Saturdays 9am – 4pm. If you are interested in a particular product we would recommend emailing or calling our showroom on 01298 213 123 to ensure we have the particular...
Can I collect my order from the Buxton showroom?
Yes! Orders can be collected from our Buxton showroom Monday – Friday 9am-5pm and Saturdays 9am-4pm. Simply order online using the click and collect option within the delivery method at checkout, once the goods are ready for collection our team will ...
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Product Information
Ive just purchased the Outback Spectrum; Can you advise what regulator comes with it?
The regulator included is for propane patio gas with a snap fit connection.
How do I know which BBQ cover will fit my BBQ?
You must measure the height, depth and width of your BBQ (when measuring depth please do NOT include the hood handle / control panel).
Can I use Butane Gas with my Outback BBQ?
The manufactures recommend propane gas as modern BBQ’s were designed with propane in mind. All BBQ’s that are supplied with a regulator fit propane only. To convert to Butane you will need to purchase an additional butane regulator.
Can I convert my Outback BBQ to natural gas?
No, Outback BBQ’s have not been designed to use natural gas.
Can I convert my flat lid to a domed hood?
No - flatbed BBQ’s have different components and have not been designed to take a hood, fitting a hood could cause serious safety issues.
How can I find the serial number on my Outback BBQ?
The serial number can be found on the body underneath one of the side shelves or on the leg of the BBQ, For Excel / Omega models this is usually on the body of the BBQ on the front. The first 2 digits will tell you the year. E.g 10/OBK**** will be...
How do I know which model my BBQ is?
This will be written on the front control panel – usually to the left / right hand side.
How long does lava rock last for?
This is dependent on use, on average we would recommend every 1 to 2 years as soon as the rocks become small enough to allow fat to drip down on to the burners or when the coals ignite due to fat saturation.
Is the Oval shaped burner interchangeable with the H shaped burner for my Outback Excel BBQ?
No the Oval shaped burner is not interchangeable with the “H” shaped burner, the fittings are different.
Can I change the grill configuration on my BBQ?
Yes! Grill / griddle configuration on BBQ's can be changed to suit your needs, simply head over to our grills / griddles section to find the right grill/griddle for your BBQ model. Please note no more than 50% of the grill area should be covered with...
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Further Information
My Discount Code will not work
Periodically we may have an active discount code which will only be available on our social media or channels – we do not advertise discount codes on other voucher websites. Please ensure your discount code is one currently advertised by World of BBQ...
Can you supply gas for my BBQ?
We can supply gas locally using our own transportation but we cannot send gas out via the courier network. Please email with information on the gas bottle size (6kg / 11kg) and the full delivery address and we will advise on delivery...
I wish to make a complaint, whom do I need to speak with?
We are very sorry to hear you are unhappy and wish to make a complaint; please email OR write to our office address found within the contact us section of our website addressing to the Customer Services Manager. Please include full...
A free item I received is not what I expected, how can I resolve this?
Where possible we supply free of charge items as per the description on the website, however we reserve the right to supply an alternative product to the same quality and value if necessary depending on stock levels.
Do you respect my privacy?
Yes, at World of BBQ's you will not be bombarded with emails, we do occasionally send out related emails to products you have purchased but this is not very often to avoid annoyance. And of course you can opt out if you do not wish to receive any emails...
How can I contact World of BBQ's?
Email – chat – this function is available during office hours (Monday – Friday 9am-5pm)Telephone – for the office call 01298 213 145, for the showroom call 01298 213 123.Showroom – you can visit our showroom during opening...
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